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Privacy Policy

Neowise Pty Ltd (ABN 93 652 959 969)
trading as Makoshen – Food For Living
Last Updated: 3/12/2025

 

1. Introduction

1.1. This Privacy Policy explains how Neowise Pty Ltd (ABN 93 652 959 969) trading as Makoshen – Food For Living (“we”, “us”, “our”, “Makoshen”) collects, uses, stores, discloses, and protects your personal information.

1.2. We are committed to managing personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1.3. By accessing our website, purchasing our products, or otherwise providing personal information to us, you consent to the practices described in this Privacy Policy.

 

2. What Personal Information We Collect

2.1. We may collect the following categories of personal information:

2.1.1. Information you provide directly

  • Name, address, email address, phone number

  • Billing and shipping information

  • Payment details (processed securely through third-party providers)

  • Order details and communication with us

2.1.2. Automatic information collected

When you visit our website, we may automatically collect:

  • IP address, browser type, device type

  • Website usage data, pages visited, time spent on site

  • Cookies, analytics identifiers, and tracking technologies

2.1.3. Sensitive information

We do not intentionally collect sensitive information under the Privacy Act.
If you voluntarily provide such information, you consent to our handling of it for the purposes for which you supplied it.

 

3. How We Collect Personal Information

3.1. We collect personal information when you:

  • Place an order

  • Contact us by email or through our contact form

  • Subscribe to newsletters or marketing communications

  • Use our website and its features

3.2. We may also collect personal information from:

  • Service providers (e.g., payment processors, email providers)

  • Analytics and advertising partners

3.3. We do not collect personal information from third parties for the purpose of selling or distributing it.

 

4. Purposes for Collecting and Using Personal Information

4.1. We collect and use your personal information for the following purposes:

  • Processing and fulfilling your orders

  • Delivering products and providing tracking updates

  • Responding to enquiries and providing customer support

  • Managing payments and verifying transactions

  • Improving our website, services, and user experience

  • Conducting marketing activities where lawful

  • Complying with legal obligations and resolving disputes

4.2. We will not use your personal information for purposes other than those disclosed in this Privacy Policy without your consent or unless required or authorised by law.

 

5. Disclosure of Personal Information

5.1. We may disclose your personal information to:

  • Delivery services (e.g., Australia Post)

  • Payment processors (e.g., PayPal, AfterPay)

  • IT service providers and website hosting providers

  • Email service platforms and marketing automation tools

  • Professional advisers (e.g., auditors, insurers)

  • Regulatory authorities where required by law

5.2. We do not sell, rent, or trade your personal information to third parties.

 

6. Overseas Disclosure

6.1. Some of our service providers (e.g., payment processors, cloud hosting, email marketing platforms) may store or process personal information outside Australia.

6.2. Where this occurs, we take reasonable steps to ensure such service providers comply with the Australian Privacy Principles or similar privacy standards.

 

7. Cookies and Tracking Technologies

7.1. Our website uses cookies, analytics tools, and similar technologies to improve website performance, personalise content, and analyse usage behaviour.

7.2. Types of cookies may include:

  • Essential cookies for website operation

  • Analytical/ performance cookies

  • Marketing or advertising cookies

7.3. You may adjust your browser settings to refuse cookies; however, some features of the website may not function properly.

 

8. Marketing Communications

8.1. We may send you marketing materials where:

  • You have provided consent, or

  • You could reasonably expect to receive communications based on your relationship with us

8.2. You may opt out of marketing communications at any time using the “unsubscribe” link or by contacting us directly.

8.3. Opting out of marketing communications will not affect transactional or service-related emails.

 

9. Security of Personal Information

9.1. We take reasonable steps to protect your personal information from:

  • Misuse

  • Interference

  • Loss

  • Unauthorised access, modification, or disclosure

9.2. Measures may include encryption, secure servers, password protection, and restricted access protocols.

9.3. While we take reasonable precautions, no transmission of data over the internet can be guaranteed to be completely secure.

 

10. Access and Correction

10.1. You may request access to the personal information we hold about you, subject to legal exceptions.

10.2. You may also request corrections to your personal information if you believe it is inaccurate, incomplete, or outdated.

10.3. Requests should be submitted to info@makoshen.com.au, and we will respond within a reasonable period.

 

11. Data Retention

11.1. We retain personal information only as long as necessary for:

  • The purposes described in this Privacy Policy

  • Legal or regulatory obligations

  • Resolving disputes and enforcing agreements

11.2. When information is no longer required, we take reasonable steps to securely delete or de-identify it.

 

12. Third-Party Links

12.1. Our website may contain links to external websites.

12.2. We are not responsible for the privacy practices or content of third-party websites.
You should review their privacy policies before providing any personal information.

 

13. Children’s Privacy

13.1. Our website and services are not intended for individuals under the age of 18 without parental or guardian supervision.

13.2. We do not knowingly collect personal information from minors.

 

14. Changes to This Privacy Policy

14.1. We may update this Privacy Policy from time to time to reflect operational changes or legal requirements.

14.2. The updated version will be published on this page with an amended “Last Updated” date.

14.3. Your continued use of the website following any changes constitutes acceptance of the revised policy.

 

15. Contact Us

If you have any questions regarding this Privacy Policy or wish to access, update, or correct your personal information, please contact:

Makoshen – Food For Living
Email: info@makoshen.com.au

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